At 7sea, your privacy is not merely an obligation — it is our commitment. This Privacy Policy clearly explains how we collect, use, store, and protect the personal information of every member on our platform. We believe transparency is the foundation of trust, and your trust is our priority.
We use the latest technology and industry best practices to ensure your personal data remains safe and fully protected at all times.
All data transmitted between your device and 7sea's servers is protected using banking-grade 256-bit SSL encryption, ensuring no third party can intercept your information.
Only authorised 7sea staff may access member personal data, and only for designated purposes. All access is logged and continuously monitored by our security team.
Members' personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and regular backups to prevent data loss or breaches.
7sea has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without the explicit consent of the member concerned.
7sea's Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards, ensuring your rights as a data subject are fully respected.
You have full rights to access, correct, delete, or restrict the processing of your personal data. Any data-related requests can be submitted directly to the 7sea support team.
To deliver the best experience to our members, 7sea collects certain categories of personal information. We only collect data that is genuinely necessary to operate the platform safely and effectively.
7sea collects personal data through several transparent and controlled channels. The following are our primary data collection methods:
Most data we hold is provided directly by you during account registration, profile updates, withdrawal requests, or when communicating with our customer support team via live chat or email.
When you use the 7sea platform, our systems automatically record technical information such as your IP address, device type, web browser used, and usage patterns within the platform. This data is collected via cookies, pixel tags, and similar tracking technologies.
In certain circumstances, 7sea may receive personal information from trusted third parties, including:
7sea uses collected personal data for lawful and transparent purposes. The table below summarises the primary purposes for which your data is used:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Name, email, phone number, password | Contract fulfilment |
| Identity verification (KYC) | Identity documents, photo, proof of address | Legal obligation |
| Payment processing | Bank details, e-wallet, transaction history | Contract fulfilment |
| Security & fraud prevention | IP address, activity logs, device information | Legitimate interests |
| Service communications | Email, phone number | Contract fulfilment |
| Promotions & personalised offers | Game history, product preferences | Consent |
| Regulatory compliance | All relevant data categories | Legal obligation |
7sea will not use your personal data for any purpose beyond those stated above without first obtaining your consent.
7sea takes a highly cautious approach to sharing members' personal information. As a general rule, we do not share your personal data with external parties except in the following situations:
To keep the platform running smoothly, 7sea works with selected service providers that assist with payment processing, identity verification, platform analytics, and technical support. All such providers are bound by strict data protection agreements.
7sea will disclose personal information if required to do so by a court, government authority, or relevant regulatory body under applicable law. In such situations, we will notify the member concerned if permitted to do so.
In the event of a company merger, acquisition, or asset sale, members' personal data may be transferred to the new entity. Members will be notified of any such changes and of their rights in the context of that transfer.
The security of member personal data is 7sea's highest priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, destruction or disclosure.
7sea retains members' personal data for as long as necessary to fulfil the purpose of collection or as required by law. Generally:
In the event of a data security breach affecting members' personal information, 7sea will notify affected members within 72 hours of the breach being detected, in accordance with applicable data breach notification requirements.
The 7sea platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver relevant content to you.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 7sea platform. Detailed instructions for managing cookies on major browsers (Chrome, Firefox, Safari, Edge) can be found in each browser's help section.
As a 7sea member, you are entitled to several guaranteed data protection rights. Below is a summary of your rights and how to exercise them:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request that we stop processing your data in certain situations while your request is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the 7sea support team via live chat. We will process your request within 30 working days from the date the request is received.
The 7sea platform is exclusively for individuals aged 18 years and above. We do not intentionally collect, process or store any personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you become aware that a child has registered on our platform, please notify us immediately through the available support channels.
In the course of its operations, 7sea may transfer members' personal data to servers or service providers operating outside Malaysia. Such transfers occur only when necessary to provide platform services and are subject to adequate safeguards.
For every cross-border data transfer, 7sea ensures that the recipient country or organisation maintains a level of data protection equivalent to or higher than Malaysia's standards, or that appropriate contractual safeguards have been implemented through internationally recognised standard contractual clauses.
You may contact us for more information about the protection mechanisms used for any cross-border data transfers involving your personal data.
7sea reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technology used, legal requirements, or for legitimate business operational reasons.
When material changes are made to this Privacy Policy, we will notify members via in-platform notifications or their registered email address at least 14 days before the changes take effect. The latest version of the Privacy Policy will always be available on this website along with the most recent update date.
Continued use of the 7sea platform after the effective date of any updated Privacy Policy changes constitutes your acceptance of those updated terms. We encourage you to review this page periodically to stay informed of the latest updates.
If you have any questions, concerns or complaints regarding this Privacy Policy or how 7sea handles your personal data, our team is ready to assist. There are several ways to reach us:
Our privacy team will endeavour to respond to all enquiries within 3 working days and resolve data subject rights requests within 30 business days of receipt.